frequently asked questions

INFO COVID 19

According to current sanitary events, our cancellation policies are amended as follows. If no local, departmental or national blocking (traffic, transport, containment, etc.) is declared then the current cancellation policies apply.

Whether any official blocking does not allow access to the resorts or if we are not able to welcome customers or exceptional case, then a total refund will be made excluding bank charges (deposit or deposit + balance).

The context of this blockage or the inability to not be able to complete the stay (eg: doctors or nurses …) must be motivated and / or official

You can book your stay directly online on agencemermontagne.com (secured payment).

By calling our local specialists at +33479643194 from Monday to Friday from 9:00am to 7:00pm.

Your reservation becomes final upon confirmation from one of our agent and registration of your payment.

More than 30 days before departure: deposit representing 25% of the price of the stay

30 days before departure: 100% of the price of the stay

Once you have validated your payment by credit card, you will receive a confirmation of payment and a confirmation of your stay at the e-mail address that you indicated during your booking, and one of our specialists will contact you.

Please check in your spam “or” junk “.

In case of non reception, thank you to contact our services by email: contact@agencemermontagne.com or by phone at +33479643194

We remind you that our general conditions of sale provide for payment of the balance no later than 30 days before your departure.

The balance must be paid by credit card on our website, or sent by cheque to

Agence Mer & Montagne
Avenue des Grandes Alpes
73450 VALLOIRE

For all changes (dates, location, services, customers information), thank you to contact us by phone at +33479643194 provided with your reference trip.

In case of cancellation, you must notify us of your request:
Either by courrier
Or by email to the following address: contact@agencemermontagne.com
*Terms and conditions apply

The date of receipt of the application determines the date of cancellation.

For any cancellation we retain you: the expenses of files (30 euros for a reservation web or by telephone):

• From the reservation date to 61 days: the deposit is not refunded to the tenant
• From 60 to 31 days: 75% of the stay will be charged to the tenant
• From 30 days to the date of arrival or in case of no show at the beginning of the stay: 100% of the stay will be charged to the tenant

Any stay interrupted or abridged for any reasons can not give right to any refund.

Le contenu à dévoiler se place ici, changez ce texte par le votre

Promotions are not retroactive.

You can not take advantage of a promotional offer that occured after your reservation

Pursuant to Article L.121-21.8 of the Consumer Code, the right of withdrawal does not apply to the services of accommodation, transport, catering and leisure which must be provided on a date or according to a specific periodicity.

Pursuant to Article L.121-21.8 of the Consumer Code, the right of withdrawal does not apply to the services of accommodation, transport, catering and leisure which must be provided on a date or according to a specific periodicity.

It is imperative to contact the concierge in charge of welcoming you in each destinations at least 5 days before your departure. He will get to know you and send you the welcome letter with all the information regarding your arrival and your stay.

The holiday documents must be presented in paper form or with a smartphone to the concierge on the day of arrival.

For reservations from Saturday to Saturday arrival is from 5:00pm until 08:00pm.

You must leave the property the next the following Saturday before 10:00am, schedule to be agreed with the concierge on site.

For any late arrival, you must contact the concierge directly to tell them and know the procedure of handing over the keys.