{"id":4982,"date":"2018-07-15T15:13:22","date_gmt":"2018-07-15T13:13:22","guid":{"rendered":"https:\/\/agencemermontagne.com\/faq\/"},"modified":"2020-11-05T17:08:12","modified_gmt":"2020-11-05T16:08:12","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/agencemermontagne.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text]<\/p>\n

frequently asked questions<\/h1>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1522079763973{margin-top: 40px !important;margin-bottom: 40px !important;}”][vc_column][vc_toggle title=”What are the cancellation policies change with COVID-19″]<\/p>\n

INFO COVID 19<\/h3>\n

According to current sanitary events, our cancellation policies are amended as follows. If no local, departmental or national blocking (traffic, transport, containment, etc.) is declared then the current cancellation policies apply.<\/strong><\/em><\/p>\n

Whether any official blocking does not allow access to the resorts or if we are not able to welcome customers or exceptional case, then a total refund will be made excluding bank charges (deposit or deposit + balance).<\/strong>
\n<\/em><\/p>\n

The context of this blockage or the inability to not be able to complete the stay (eg: doctors or nurses …) must be motivated and \/ or official<\/strong><\/em><\/p>\n

[\/vc_toggle][vc_toggle title=”How to make a booking ?”]You can book your stay directly online on agencemermontagne.com (secured payment).<\/p>\n

By calling our local specialists at +33479643194 from Monday to Friday from 9:00am to 7:00pm.[\/vc_toggle][vc_toggle title=”How I know my booking is confirmed ?”]Your reservation becomes final upon confirmation from one of our agent and registration of your payment.<\/p>\n

More than 30 days before departure: deposit representing 25% of the price of the stay<\/p>\n

30 days before departure: 100% of the price of the stay<\/p>\n

Once you have validated your payment by credit card, you will receive a confirmation of payment and a confirmation of your stay at the e-mail address that you indicated during your booking, and one of our specialists will contact you.[\/vc_toggle][vc_toggle title=”What to do in case I haven’t received anything from the agency ?”]Please check in your spam “or” junk “.<\/p>\n

In case of non reception, thank you to contact our services by email: contact@agencemermontagne.com or by phone at +33479643194[\/vc_toggle][vc_toggle title=”How to pay the balance amount for my stay ?”]We remind you that our general conditions of sale provide for payment of the balance no later than 30 days before your departure.<\/p>\n

The balance must be paid by credit card on our website, or sent by cheque to<\/p>\n

Agence Mer & Montagne
\nAvenue des Grandes Alpes
\n73450 VALLOIRE[\/vc_toggle][vc_toggle title=”How to modify or cancel my stay ?”]For all changes (dates, location, services, customers information), thank you to contact us by phone at +33479643194 provided with your reference trip.<\/p>\n

In case of cancellation, you must notify us of your request:
\nEither by courrier
\nOr by email to the following address: contact@agencemermontagne.com
\n*Terms and conditions apply<\/p>\n

The date of receipt of the application determines the date of cancellation.[\/vc_toggle][vc_toggle title=”Is there any charges for modification or cancelation ?”]For any cancellation we retain you: the expenses of files (30 euros for a reservation web or by telephone):<\/p>\n